web dialer configuration on CUCM

-
Web Dialer is the feature which helps you to dial through web using your IP Phone.

Its configuration is pretty simple as the application user is auto created. All you need to do is-

1. Enable the web dialer service.
2. Go to Service Parameters > web dialer - Provide CTI Manager Primary and Secondary Servers.
This would require restart of the service.
3. Assign "Standard CTI Enabled" user group on your End User Configuration. Your end user should have your IP Phone as controlled device.
4. Access web dialer service : https://<IP-Address-CTI-Manager>/webdialer/WebDialer
5. Enter the username and password and you are done.

Enjoy the web dialer service!

Comments

Post a Comment

Popular posts from this blog

Status: Local Agent is not responding. This may be due to Master or Local Agent being down.

-
If you have read my previous post , you would understand why LA and MA services are important for such a scenario and no component has backed-up, rather you get the above error message. Symptoms -   All Disaster Recovery Framework (DRF) services are down, and no new devices, schedules, or statuses can be viewed from the DRF console. Also, when you access the DRF admin pages, the above error message is received. Affected CM releases 6.1.5 and later. Resolution In order to resolve it, first, verify if the Certificate Serial Number in the keystore of Publisher is present in the Truststore of all Subscribers. Complete these steps: Log on to CUCM OS Administration page of Publisher server of the cluster setup. Choose Security > Certificate Management . The Certificate List window displays. You can use the Find controls in order to filter the certificate. Click on the ipsec.pem file and check the serial number of the certificate. Log on to CUCM OS Admin...
Read more

Understanding code yellow

-
Understanding sample code yellow alert- Oct 3 01:00:10, cms01, Error, Cisco CallManager, ccm: 147896: Oct 03 05:00:10.616 UTC : %CCM_CALLMANAGER-CALLMANAGER-3-CodeYellowEntry: CodeYellowEntry Expected Average Delay:362 Entry Latency:20 Exit Latency:8 Sample Size:10 Total Code Yellow Entry:14 High Priority Queue Depth:2 Normal Priority Queue Depth:12 Low Priority Queue Depth:70 Cluster ID:StandAloneCluster Node ID:cms01, 3652 The above alert is about code yellow entry, it shows the time when server enters code yellow state. There are no specifications to note at this alert, CM enters code yellow when it achieves the mentioned conditions for code yellow state as mentioned in service parameters. Oct 3 01:00:12, cms01, Error, Cisco CallManager, ccm: 147897: Oct 03 05:00:12.268 UTC : %CCM_CALLMANAGER-CALLMANAGER-3-CodeYellowExit: CodeYellowExit Expected Average Delay:0 Entry Latency:20 Exit Latency:8 Sample Size:10 Time Spent in Code Yellow:2 Number of Calls Rejected Due to C...
Read more