Direct call transfer to Cisco Unity from CUCM

-
Here is how I configured it in our scenario-

1. Create a new voicemail profile for the user. Choose voicemail pilot and provide the Voice Mail Box Mask same as the extension of the user say 4626.
2. Add a new CTI route point for this user with right CSS and provide the DN as *4626. You may use any other prefix than *, it is used to identify the number as unique.
3. Choose the new voicemail profile which we created in step1 for this CTI RP and CFA calls to voicemail.
4. Make sure to provide right partition and CSS to enable this DN to reach Unity.

Now, when an internal user dials *4626, it will take the call to the 4626's voicemail.

Comments

Post a Comment

Popular posts from this blog

Status: Local Agent is not responding. This may be due to Master or Local Agent being down.

-
If you have read my previous post , you would understand why LA and MA services are important for such a scenario and no component has backed-up, rather you get the above error message. Symptoms -   All Disaster Recovery Framework (DRF) services are down, and no new devices, schedules, or statuses can be viewed from the DRF console. Also, when you access the DRF admin pages, the above error message is received. Affected CM releases 6.1.5 and later. Resolution In order to resolve it, first, verify if the Certificate Serial Number in the keystore of Publisher is present in the Truststore of all Subscribers. Complete these steps: Log on to CUCM OS Administration page of Publisher server of the cluster setup. Choose Security > Certificate Management . The Certificate List window displays. You can use the Find controls in order to filter the certificate. Click on the ipsec.pem file and check the serial number of the certificate. Log on to CUCM OS Administr
Read more

Understanding code yellow

-
Understanding sample code yellow alert- Oct 3 01:00:10, cms01, Error, Cisco CallManager, ccm: 147896: Oct 03 05:00:10.616 UTC : %CCM_CALLMANAGER-CALLMANAGER-3-CodeYellowEntry: CodeYellowEntry Expected Average Delay:362 Entry Latency:20 Exit Latency:8 Sample Size:10 Total Code Yellow Entry:14 High Priority Queue Depth:2 Normal Priority Queue Depth:12 Low Priority Queue Depth:70 Cluster ID:StandAloneCluster Node ID:cms01, 3652 The above alert is about code yellow entry, it shows the time when server enters code yellow state. There are no specifications to note at this alert, CM enters code yellow when it achieves the mentioned conditions for code yellow state as mentioned in service parameters. Oct 3 01:00:12, cms01, Error, Cisco CallManager, ccm: 147897: Oct 03 05:00:12.268 UTC : %CCM_CALLMANAGER-CALLMANAGER-3-CodeYellowExit: CodeYellowExit Expected Average Delay:0 Entry Latency:20 Exit Latency:8 Sample Size:10 Time Spent in Code Yellow:2 Number of Calls Rejected Due to C
Read more